Policies & Terms

Store Policy

Shipping Policy
14-Day Return Period
Data Plan Cancellation
International Shipping
Restocking Fees
Return Procedures
Warranty
Privacy Policy

Terms & Conditions

Communications
Conditions of Use
Conflict Minerals
Sustainability Policy

Store Policy

Shipping Policy

All full alarm system orders will be shipped with signature required for your protection.

14-Day Return Period

To be eligible for a refund, returned items must be received by Aritronix no later than 14 days from the date the product was delivered to the customer.
Only products purchased directly from ridescorpio.com are eligible to be returned subject to the terms and conditions. All returns must be made in original condition and include all accessories. We do not offer merchandise exchanges. See Return Procedure to learn more about how to return a product for a refund.

Exceptions

The following items are not returnable:

  • Any orders shipped outside of the US
  • Any parts, accessories, or remotes
  • Data plans are non-refundable

Data Plan Cancellation

Data plans cancelled for over 60 days are subject to a reactivation fee of $49.95 – $69.95 upon reconnection.  Monthly data plans are not eligible for partial credit.  Yearly data plans are not able to be suspended and is non-refundable for un-used months.  Data plans are not transferable. Suspended SIMs are subject to automatic termination on the carrier side with no activity reported for a consecutive 6 month period.

International Shipping
International orders may incur taxes and fees payable to the destination country. Ridescorpio.com, the shipper, does not collect these fees and is in no way responsible for any customs, taxes or VAT charged by the destination country.

Please contact your local customs office for more information.

Restocking Fees
A 20% restocking fee will be charged on open parts that were used and installed. These fees apply unless the item is defective or damaged, you received the wrong item, or law prohibits the fees.
A missing item or damaged product fee will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e. any product not in “like new” condition).

Return Procedures
Any product purchased from Scorpio is covered under a 14-day money back guarantee. If a product is to be returned, please pay close attention to the following information:

Contact help@ridescorpio.com to obtain a Return Material Authorization number (RMA). No return will be accepted without an RMA number. Shipping charges will not be refunded.  The refund will only be issued to the original method of payment and it is up to the discretion of the bank to determine the length of time before funds are available to the customer.

Warranty
Scorpio products are warranted for one year from the date of purchase against manufacturer’s defects. The warranty is valid only to the original purchaser with a proof of purchase that clearly shows the purchase date. Any alterations, misuse, abuse, or faulty installation will void this warranty. The customer’s exclusive remedy for a warranty will be the repair or replacement of the item as determined by Scorpio.

The warranty does not apply to any product or parts where the serial number or the serial number of any of its parts has been altered, defaced, or removed.

The warranty does not cover damage or loss incurred in transportation of the product.

The warranty does not cover any labor involved in the removal and or re-installation of warranted equipment, nor any parts or labor required to diagnose the necessity for repair or replacement. Contact help@ridescorpio.com to troubleshoot any issues and create a Return Material Authorization (RMA). No warranty will be accepted without an RMA number. Shipping charges to send the product in for a claim will not be refunded. Expedited return shipping requests will be considered on a case by case basis. All expedited shipping charges will be the responsibility of the requesting party.

Privacy Policy
Because the security of your personal information is a high priority, we protect our databases with various physical, technical and procedural measures and we restrict access to your information by unauthorized parties. Our information systems are maintained behind a firewall to isolate them from access by other networks connected to the Internet. We use Secure Sockets Layer (SSL) technology, which is the electronic commerce standard for securing information as it travels over the Internet. SSL technology is designed to encrypt your information, preventing any unauthorized party from viewing or downloading your information. Your web browser should display a web address with an “https” prefix, indicating that the SSL technology is operating when using protected areas of our website.

When you make a purchase from Scorpio, we ask for your name, address, phone number, email address and other personal information necessary to fulfill and track your order. For purposes of billing, you will need to provide your credit card type, number, expiration date and billing address. Furthermore, in order to ship our products to you, we will also need the name, address and phone number of the intended recipient(s). All information collected is only used for internal propose and is not sold or shared with entities out side of Aritronix ltd. We will never sell or rent your personal information to anyone under any circumstances. We are committed to protecting the security and privacy of any personal information you provide to us.

If you have made a purchase at ridescorpio.com, registered for one of our affiliated services or benefits programs, or signed up for another special offer or opportunity, we may occasionally update you via email of specific opportunities we feel may be of special interest to you.

Ridescorpio.com collects statistical information which allows us to track the frequency of visits to our different merchants and departments. We also collect information associated with visits and purchases. The information is collected for statistical purposes only, does not contain any personally identifiable information, and may be shared with third parties only in the aggregate.

Like most major web sites, ridescorpio.com uses “cookies” to enable us to serve you. A cookie is a small data file which is written to your hard drive when you visit, which assigns you a unique ID and allows us to save selections made and information entered during your time at our site, and to recognize you when you return. The cookie does not collect any personally identifiable information. ridescorpio.com also uses cookies to determine if you have been referred to ridescorpio.com from a particular link, banner, or partner site and to allow third-parties to help us serve targeted product recommendations. These companies may use data about you in order to provide recommendations for products and services that might be of interest to you. To learn more about this behavioral advertising practice or to opt out of this type of advertising, you can visit networkadvertising.org.

Terms & Conditions:

Communications
The RIDE system functions as a GPS and cellular transceiver that can be installed and operate in a vehicle as long as the vehicle’s electrical system is properly maintained. If properly installed, the system will enable the user to view the vehicles’ location and send specific commands by logging into RIDE’s website at ridescorpio.com.  The service plan is for vehicle location and communication with the user system only. RIDE’s products have no connection to any law enforcement agency and have no responsibility for contacting or communicating with law enforcement agencies on the user’s behalf. If needed, the user must contact the appropriate law enforcement agency to obtain assistance.

The user acknowledges that RIDE may communicate with one or more of the user’s devices for testing or to provide system firmware updates.

The user agrees to comply with all applicable laws, ordinances, rules and regulations of the federal, state, local or foreign government and any agency or public authority thereof, and to hold RIDE harmless from liability or loss due to any asserted or established violation of said laws, rules, or regulations by the user, their employees, agents or representatives.

Conditions of Use
The user acknowledges that the service plan is based on the wireless service furnished to RIDE by a cellular service provider or cellular service providers. The user further acknowledges that participating service providers disclaim all liability, direct or indirect, arising from the use of the RIDE system and service plan.

The user acknowledges that complete service coverage of any area at all times is improbable. The existence of adverse conditions, such as short-term unpredictable meteorological effects and interference from distant stations, can interrupt the service at times. Circumstances such as weather, tunnels, underground structures, terrain, high-rise buildings, enclosed or underground parking areas, faulty installation, vehicle malfunction and other electrical issues may interfere with the service. The coverage area designates general parameters of expected coverage and is not a guarantee of service.

The user has no contractual relationship with any cellular service provider. The user acknowledges and agrees that the cellular service provider shall have no legal, equitable or other liability of any kind to the user. The user will have no property rights in any telephone number assigned to the user and that number can be changed from time to time. The user acknowledge that service may be temporarily refused, interrupted, curtailed or limited because of atmospheric, terrain, other natural or artificial conditions and may be temporarily interrupted or curtailed due to usage concentrations, modifications, upgrades, relocation and repairs of transmission facilities. The user further agrees that neither RIDE nor the cellular service provider shall be responsible for such interruptions of service or the inability to use the service outside of the coverage area.  The user acknowledges that neither RIDE nor the cellular service provider guarantees the security of wireless transmissions and neither RIDE nor the cellular service provider will be liable for any lack of security relating to the use of the service plan.

In no event shall RIDE and/or the cellular service provider be liable for the failure or incompatibility of any equipment utilized by the user in connection with the service, other than equipment provided by RIDE. The user shall use all equipment at the user’s own risk. The user shall indemnify, defend and hold RIDE, the cellular service provider and the respective officers, employees and agents of each harmless from and against all claims, causes of action, losses, expenses, liability or damages including, without limitation, for any personal injury or death, arising in any way directly or indirectly in connection with the provision or use of the RIDE products and services. This provision shall survive the termination of the user’s service plan. In addition, the user’s service plan may be suspended or permanently terminated with or without notice in the event that RIDE’s agreement with the cellular service provider is terminated. The user waives all claims against RIDE and the cellular service provider for such suspension or termination.

By agreeing to these terms and conditions, you authorize RIDE to automatically charge the credit card or debit the debit card that you have specified each month or each year for the data plan payment. You agree that the credit or debit card specified by you for automatic recurring monthly or yearly payments to RIDE is and will continue to be an account that you control, and that you will maintain sufficient availability under your credit card limit, or sufficient funds in the account linked to your debit card, as applicable, to pay your billed monthly or billed yearly data plan.

Conflict Minerals

Aritronix Ltd. is committed to the ethical sourcing of components and minerals used in our products.

The full document is available here.

Sustainability Policy
Aritronix Ltd. Is committed to promoting sustainability. We are committed to finding ways in which we can reduce the impact of our work both in the office and away from the office.

The full document is available here.